Check out our FAQ's..

While these do not address any possible question a customer may have, this page provides a good starting point that might assist you.

Policies and Service Guidelines

All services provided by Black Onyx Webhosting may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. Subscriber agrees that Black Onyx Webhosting shall not be held liable for any claims or damages which may be suffered. The subscriber agrees to indemnify and hold harmless Black Onyx Webhosting from any claims resulting from the use of the service which damages the subscriber or any other party.

* Note: Black Onyx Webhosting will be the sole arbiter as to what constitutes a violation of this provision.

Rules on Website Content

Volume/Traffic to Websites

CGI Scripts

Banned Scripts

Background running or CRON scripts

Commercial Advertising - Email

Refusal of Service

Money Back Guarantee

System Backups

When Contacting Us..

Please include the domain name and the server you are referring to when you write to support. We can't always tell by your email address which domain you are writing about, and we may need to know in order to help.

Whenever possible, please tell us exactly what file(s) you are referring to.


Billing Questions

For billing questions, send email to:
billing@black-onyx.com